Plan Your Visit
LOCATION AND DIRECTIONS
HOW TO GET TO US?
Do I need to book to visit the distillery?
If you would like to attend one of our distillery experiences, we ask you to book ahead of arriving, as spaces are limited. You can do this online here. If you would just like to come and see us in the Visitor Centre you do not need to book in advance.
I've booked a distillery experience, what should I do when arriving at Deanston?
Please aim to arrive 10 minutes before your experience is due to start. When you arrive at Deanston, please park in the car park if you have a car, and come to the Visitor Centre (this is a short walk from the carpark and is clearly sign posted. Please note, it is not the first building you see with the steps). Let a member of the team know you're here and they'll take you to the experience when it is ready to begin.
What should I wear to my distillery experience?
Not all surfaces at the distillery are completely level, so we would recommend you wear sensible footwear (no high heels or flip flops). If you are attending one of our warehouse experiences, please wear warm clothing as the warehouses are kept at a consistently cool temperature.
I'm running late for my experience, what do I do?
If you are running late, please let us know as soon as possible by calling the Visitor Centre on +44 (0) 1786 843 010). Please report to the Visitor Centre when you arrive and a member of the team will take you to the tasting or tour area. Please note, we cannot start a tasting or tour outside of the available booking times, so you may miss some information if arriving late.
I've booked on an experience but I'm the designated driver. Will I still get whisky?
If you're driving, we offer 'driver's drams' so you can take away the whisky tasted in the experience to enjoy in your own time at home.
Can I cancel my booking?
Unfortunately we cannot issue any refunds for cancellations. If you cannot make the tour time chosen, please contact the distillery as soon as possible as bookings can only be changed at the discretion of the distillery and are subject to availability.
Can I bring my children to the distillery?
Anyone under the age of 18 must be accompanied by an adult at all times. Anyone who appears to be under the age of 25 may be asked to present a valid photo ID or passport as proof of age in order to taste or purchase any alcohol, in terms of the Licensing (Scotland) Act 2005. Children of all ages are welcome inside the Visitor Centre itself, this includes the shop and the Coffee Bothy. Children under the age of 12 years old are not permitted inside of the production areas therefore are unable to attend our Distillery Tours. Furthermore, anyone under the age of 18 years old are unable to attend our Warehouse 4 experience.
Can I bring my pet to the distillery?
Well behaved pets are welcome in our Visitor Centre. However, due to health and safety, pets are not permitted in production or food and drink areas.
Can I book a private tasting experience?
We will try to accommodate but cannot guarantee due to availability. Give us a call on +44 (0)1786 843 010 to chat.